OptiRouteAI Support
Get help
Include your device model, OS version, and what you were doing when the problem happened. That is usually enough to reproduce it.
Email support@gavorix.com.
Sending feedback from inside the app attaches a short diagnostic summary automatically, which usually saves a round trip.
Common questions
Why do I need to be online to search an address?
On iPhone, address search goes to Apple Maps, which is why it needs a connection. Apple receives the text you type; we never do. Once stops are added, the AI optimization runs on your device and works offline.
Can I send all 100 stops to my maps app at once?
Plan the whole route in OptiRouteAI, then hand it off. Google Maps accepts a run of stops in a single link, and how many depends on whether it opens in the Google Maps app or a browser. Apple Maps and Waze accept one destination at a time, so you send the next stop when you are ready for it. The optimized order stays in OptiRouteAI either way, so the plan is always the full route even when the hand-off is not.
How do I restore a purchase?
Open the subscription screen and choose Restore Purchases. This re-checks your Apple ID for previous purchases and is the correct route after reinstalling or moving to a new device.
How do I cancel or change my plan?
Subscriptions are billed by Apple, so they are managed in your Apple ID settings. The app links there directly.
Where is my data stored?
On your device. We do not run servers that keep a copy of your work. Each app's privacy policy has the specifics.