Privacy Policy for OptiRouteAI
The short version
OptiRouteAI does most of its work on your device. We do not run a server that stores your routes, your stops, or the addresses you enter. We do not sell your data and we do not use it for advertising.
What we collect, and where it stays
| What | Why | Where it is kept |
|---|---|---|
| Addresses and place names you enter as stops | To place them on the map and order them into a route | On your device only |
| Approximate or precise device location | To plan a route from where you are. Optional; the app works without it | On your device only, never transmitted by us |
| A random per-install identifier | So your purchases stay attached to this installation | On your device and with RevenueCat |
| Saved routes and app settings | So your work persists between sessions | On your device |
| Feedback you choose to send, including your message, an optional contact email, and a diagnostic summary (app version, platform, operating system, language, time zone, your plan, and how many stops and saved routes you have) | To reproduce the problem you are reporting and reply to you | On our own server, and in our support mailbox if your device sends it by email instead - only when you choose to send it. Kept for 90 days and then deleted automatically. If your report becomes a tracked issue we keep only the technical details - app version, platform, what went wrong - with your message and contact details removed. |
Device permissions
- Location. Optional. Used to start a route from your current position.
Services we rely on
OptiRouteAI sends limited information to the companies below so it can do its job. Each has its own privacy policy governing what it does with that data.
| Service | What it does | What it receives | Policy |
|---|---|---|---|
| RevenueCat | Processes and validates subscription and add-on purchases | Your per-install identifier and purchase receipts | Policy |
| Apple iOS only | Takes payment for in-app purchases, resolves the addresses you type on iOS, and receives your stops if you hand the route to Apple Maps | Payment details (handled entirely by Apple), address searches handled by the operating system on iOS, and - only if you choose Apple Maps from Navigate - the stops you are routing to | Policy |
| CARTO | Serves the map imagery | Your IP address and which map tiles you view, which reveals the area you are looking at | Policy |
| Komoot (Photon) Web and Android only | Turns a typed address into map coordinates | The address text you type | Policy |
| Google Maps | Navigates the route you planned, if you choose it | The stops on your route, in order, at the moment you hand off | Policy |
| Waze | Navigates to your next stop, if you choose it | The single stop you are navigating to | Policy |
| KnownHost | Hosts our website, the server that receives your feedback, and our support mailbox | Feedback you choose to send, including anything you paste into it, for as long as it is stored | Policy |
Komoot (Photon). On iOS this does not happen. Address lookup is performed by the operating system on your device, so what you type is not sent to this service.
Google Maps. Only when you tap Navigate and choose this app. Your stops are handed over at that moment so it can route you; nothing is sent otherwise, and the app is never contacted in the background.
Waze. Only when you tap Navigate and choose this app. Your stops are handed over at that moment so it can route you; nothing is sent otherwise, and the app is never contacted in the background.
KnownHost. Applies only to feedback you send us - nothing else about your routes reaches them. Feedback is deleted after 90 days.
What you send us
Feedback is free text, so please avoid including other people's personal details unless they are genuinely needed to explain the problem. If you paste a list of addresses to illustrate an issue, that information reaches our support mailbox. Email privacy@gavorix.com if you would like a message deleted.
What we do not do
- We do not sell your data
- We do not use advertising or cross-app tracking
- We do not have a server that stores your routes or addresses
How long data is kept
Data held on your device stays until you delete it, either with the app's Delete All App Data control in Settings or by uninstalling. Records held by the services listed above are governed by their own retention policies, linked in the table.
Your rights
Depending on where you live you may have the right to access the personal data we hold about you, correct it, have it deleted, obtain a copy in a portable form, or object to certain processing. Because most data stays on your device, you can exercise many of these directly with the app's Delete All App Data control in Settings, or by uninstalling.
For anything held by us or by a service acting on our behalf, contact privacy@gavorix.com and we will respond within the period required by applicable law.
Children
OptiRouteAI is a tool for work and is not directed at children. We do not knowingly collect personal data from children.
International transfers
The services listed above operate internationally, so your information may be processed in countries other than your own. Where required, transfers rely on the safeguards those providers put in place.
Changes to this policy
If we change this policy we will update the effective date at the top and, where the change is significant, tell you in the app before it takes effect.
Contact
Privacy questions:
privacy@gavorix.com
Everything else:
support@gavorix.com
TSGI Services LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801. Mailing address: 11816 Inwood Road #1193, Dallas, Texas 75244.
Governed by the laws of the State of Wyoming, United States.