OptiRouteAI Support
Get help
Include your device model, OS version, and what you were doing when the problem happened. That is usually enough to reproduce it.
Email support@gavorix.com.
Sending feedback from inside the app attaches a short diagnostic summary automatically, which usually saves a round trip.
Common questions
Why do I need to be online to search an address?
On iPhone, address lookup is done by iOS itself and needs a connection to resolve what you type. Once stops are added, the optimization runs on your device and works offline.
How do I restore a purchase?
Open the subscription screen and choose Restore Purchases. This re-checks your Apple ID for previous purchases and is the correct route after reinstalling or moving to a new device.
How do I cancel or change my plan?
Subscriptions are billed by Apple, so they are managed in your Apple ID settings. The app links there directly.
Where is my data stored?
On your device. We do not run servers that keep a copy of your work. Each app's privacy policy has the specifics.